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For U.S. HVAC businesses

Follow through, even when you’re between calls.

For HVAC owners and small teams, service calls, installs, and drive time can leave little room for callbacks and quote follow-through.

RivetRelay is a managed AI follow-up service. It prepares drafts for new customer inquiries and post-estimate check-ins, using the services, coverage, and communication preferences you provide.

Talk through your follow-up See the full service

Your HVAC team reviews each prepared draft and decides what happens next.

REVIEW-FIRST HVAC FOLLOW-UP

From the first inquiry to the estimate check-in.

01 / NEW INQUIRYA customer asks about HVAC service

Your team shares the inquiry details for a follow-up draft.

02 / PREPAREA response draft is prepared

It reflects the services and preferences you provide.

03 / AFTER THE ESTIMATEYour team reviews a check-in draft

Edit it, send it, or leave it as a draft.

Drafts do not send themselves or confirm an appointment.

MADE FOR FIELD-FOCUSED HVAC TEAMS

Two points where follow-through matters.

A busy day can move from diagnosis to installation to the next call. RivetRelay helps prepare the words while your team stays in charge of the customer conversation.

01

New HVAC inquiries

When a service or maintenance request arrives during a job, prepare a first-response draft using the details your team has about the inquiry.

A draft for your next conversation
02

After an estimate

If a repair or replacement quote is still open, prepare a courteous check-in draft your team can edit and send when it fits.

Your team chooses if and when
MANAGED AROUND YOUR PROCESS

AI prepares the draft. Your team stays in control.

Share your HVAC services, coverage, and preferred way of speaking with customers. RivetRelay uses those details to prepare suggested responses and estimate check-ins. Your team reviews each draft before deciding what to edit or send.

No automatic message delivery or confirmed appointment booking.
  1. 01
    Share your workflow

    Services, service area, and customer communication preferences.

  2. 02
    Prepare relevant drafts

    Suggested replies for new inquiries and estimate follow-up.

  3. 03
    Review before acting

    Your team makes the final call on every message.

A SERVICE CONVERSATION, NOT A SALES SCRIPT

Let’s talk about the follow-ups your HVAC team wants to handle.

Use the inquiry form Explore RivetRelay’s service