Question 1

What does RivetRelay do?

Accepted Answer

RivetRelay is a managed AI follow-up service for U.S. home-service businesses. It prepares drafts for new customer inquiries, estimate check-ins, and older leads so your team has a suggested next step to review.

Question 2

What does “managed” follow-up mean?

Accepted Answer

RivetRelay is tailored to your workflow. The team learns about your services, service area, and how you prefer to speak with customers, then prepares suggested responses and follow-ups using the details you provide.

Question 3

Does a saved or prepared draft mean a message was delivered?

Accepted Answer

No. Saving or preparing a draft does not deliver a message, and RivetRelay does not send messages automatically. Your team reviews each draft, decides what to edit, and chooses whether and when to send it.

Question 4

Does a proposed appointment mean the booking is confirmed?

Accepted Answer

No. A proposed appointment or booking is only a suggestion, not a confirmed calendar booking. RivetRelay does not confirm bookings automatically; your team decides whether a time works and confirms the appointment.

Question 5

Which follow-ups can RivetRelay prepare?

Accepted Answer

The current service covers drafts for new inquiries, check-ins after an estimate, and re-engagement with older leads. Your team reviews and decides what to edit and send.

Question 6

Which businesses is RivetRelay for?

Accepted Answer

RivetRelay is for U.S. home-service businesses, including plumbers, HVAC companies, roofers, cleaners, and landscapers.

Question 7

How can I ask about the service?

Accepted Answer

Use the service inquiry form on the RivetRelay homepage to tell us about your business and where customer follow-up gets stuck. That is the existing inquiry form; this FAQ does not collect a separate submission.

Follow-up, with a clear handoff.

Questions from service owners